Política de Privacidad

The Privacy Policy of Natana Cosmetics SL governs the collection, use, and processing of personal data provided by users on our website www.natanacosmetics.com or during the purchase of our products through it. It also applies to data provided in any of the online environments and social networks where our company operates.

It is through the various forms that appear on our website that users accept the inclusion and processing of the data they provide in a personal processing carried out by Natana Cosmetics SL and that the user will undoubtedly be able to exercise the rights as set out in this privacy policy.

All legal texts are available on our website for review by interested parties or users. However, these texts may be modified and/or updated by Natana Cosmetics SL in accordance with current legislation.

NATANA COSMETICS SL is the legal entity responsible for the collection and processing of personal data in relation to the services it provides.

NATANA COSMETICS SL is committed to respecting and safeguarding user privacy and data security.

NATANA COSMETICS SL with offices located in Barcelona (Spain) 08025, Calle Provenza 385, 6th Floor E, registered in the Mercantile Registry of Barcelona in Volume 2,899, Folio 18, Sheet number T-48,804, CIF number B04979696, and email address hola@natanacosmetics.com , is the owner of the website www.natanacosmetics.com.

In accordance with current regulations, Natana Cosmetics SL (hereinafter NATANA) only collects the data strictly necessary to offer the services derived from its activity, and other services, procedures and activities attributed by law.

On our website, we only process the data provided by users for the purpose of maintaining a commercial relationship with the user and keeping them up to date with our activity.

NATANA recommends that, before entering data into any of the data collection forms on the website, you carefully read this privacy policy, the cookies policy and the legal notice, which you can access via the links on our website.

The data collected on the website are:

- The identification data that you voluntarily provide when you register on our website, at the time of purchase or prior to it: name and surname, postal and email address, telephone, age, language and country from which you interact with the website.
- Economic and transactional information (e.g., payment method, information about purchases, orders, returns, etc.). Please note that payments for our products are processed through a secure payment platform, so NATANA does not collect any personal data of this nature.
- Commercial information (for example, if you are subscribed to our newsletter or data about your tastes and preferences). We also collect information about your visits to our website, your device's IP address, and the date and time of access. For more information about this processing, please see our Cookie Policy.
- Any data that you voluntarily send to our email address hola@natanacosmetics.com .
- Data obtained voluntarily from a newsletter.
- Any questions you may have about cosmetic treatments, skin problems, or product recommendations. NATANA will only process the data to resolve the question and will then delete it, unless you are a registered user.
- Any information that you voluntarily share publicly on NATANA's social media. This information will be subject to the privacy policy of the social network on which it is shared, so we recommend that you review your profile's privacy settings.

If the user provides us with data from third parties, they declare that they have the consent of the same and undertake to provide them with the information contained in this Privacy Policy, exempting NATANA from any liability in this regard.

Please note that the user is responsible for the authenticity of the data provided, ensuring that it is accurate, current, and complete for the purpose for which it is provided, and assumes responsibility for any damages, both for lost profits and for consequential damages, that may be generated by such inaccuracy or falsity.

As we have indicated, the data that may be collected from the user will be processed for the purpose of maintaining a business relationship with the user. Depending on the products, services, or features you wish to use at any given time, we will need to process different data, which will generally be, as applicable, the following:

To manage your user registration and purchase our products on our website. You can cancel your registered user account at any time by contacting us at hola@natanacosmetics.com. We may also send you commercial and advertising communications via email or other communication channels, social media, or any other electronic or physical means, present or future, that allows for commercial communications. These communications will be sent by NATANA and will relate to our products and services, as well as those of our partners or suppliers with whom we have a promotional agreement. In this case, third parties will never have access to your personal data. To provide you with information about our products. For the development, fulfillment, and execution of the sales contract. To contact you regarding updates or informational communications related to the purchase. To manage the payment for the products you purchase, regardless of the payment method used. To activate the necessary mechanisms to prevent potential fraud against the user and against us. To manage possible returns. To manage information requests. To manage billing information and to make invoices for purchases available to the user. To guarantee the use of functionalities such as the purchase, management, and use of the gift card or the electronic gift card. To attend to requests or inquiries through Customer Service channels via our contact email hola@natanacosmetics.com or other means that NATANA may implement and for which it will request authorization for use. For Marketing purposes: To conduct statistical studies; to conduct usability and quality studies to improve our services, understanding how users interact with our website and making improvements; to conduct research studies on our products (cosmetic tests, skincare evaluations, etc.); to conduct quality surveys and identify areas for improvement. In some cases, if relevant, we will ask for your authorization to publish your opinion and verify it. To carry out promotional activities. By participating in any promotional activity, you authorize us to process the data you provided and to communicate it through various means such as social media or the website itself. To publish on the website or through our social media channels, photographs or images that you have shared publicly, provided you give us your consent. Newsletters and commercial communications and social media:

NATANA may send newsletters and marketing communications to users who have previously given their express consent to receive them. The information in these newsletters and communications will consist of marketing information and promotions, product information, or any other information that NATANA deems relevant to keep its registered users informed about the company's activities.

The user will have the possibility of requesting the cessation of the sending of said newsletters and communications in the terms provided for in Law 34/2002, of July 11, on Information Society Services, and to revoke their consent unilaterally, also at any time, by sending an email to the following address: hola@natanacosmetics.com or by unsubscribing directly at the bottom of the newsletters sent in the “unsubscribe” section.

NATANA uses its social media channels to advertise its products. By sharing your data on our social media platforms, you expressly consent to and authorize us to reproduce and publicly share it on these channels for the purposes stated above. You may revoke this consent at any time by sending an email to hola@natanacosmetics.com . If you do not wish to share your data through NATANA's social media channels, please refrain from doing so.

If NATANA needs to process user data for purposes other than those mentioned above, it will request the user's express consent for this, which the user may unilaterally revoke at any time.

Data will not be disclosed to third parties, except where legally required.

NATANA does not sell, rent, or transfer the personal data of users of this website, except when necessary for the provision of the service itself. These include, among others: financial institutions, fraud detection and prevention entities, technology service providers, logistics, transport, and delivery service providers and partners, customer service providers, and marketing and advertising service providers and partners.

The NATANA website may contain links, applications, or functionalities shared with third parties, such as social networks, online communication systems, or cross-collaboration partners. NATANA is not responsible for the information collected on these third-party applications, functionalities, or social networks, as it has no management or control over them. Therefore, the legal notices and privacy policies of these third-party websites or other platforms apply.

Your personal data collected through our website or social media will be kept for as long as necessary to fulfill the purposes for which it was collected, unless you revoke the consent you have given. Afterwards, if necessary, we will keep the information blocked in accordance with legally established timeframes.

NATANA will treat your personal data at all times in an absolutely confidential manner and will maintain the duty of secrecy with respect to them, in accordance with the provisions of the applicable regulations, adopting for this purpose the necessary technical and organizational measures that guarantee the security of your data and prevent its alteration, loss, unauthorized processing or access, taking into account the state of the technology, the nature of the data stored and the risks to which they are exposed.

You can exercise the rights listed below by sending an email to the following address: hola@natanacosmetics.com :

Request, at any time, that NATANA confirm whether or not it is processing your personal data. Access your personal data, request the rectification of any inaccurate data, or, where applicable, request its erasure when, among other reasons, it is no longer necessary for the purposes for which it was collected. Request the restriction of the processing of your data. In this case, we will only retain your data for the exercise or defense of legal claims. Object to the processing of your data and revoke any consent you may have given for the processing of your data by NATANA. File a complaint with the Spanish Data Protection Agency if you deem it appropriate.

At NATANA we are committed to regulatory compliance and respecting your rights, as well as respecting your privacy, so if you have any questions about how we process your personal data, please do not hesitate to contact us through the indicated channel.

Access to our website and social media, as well as the use of the information and content contained therein, is the sole responsibility of the user and is subject to applicable national and international laws, as well as the principles of good faith and lawful use by users. NATANA assumes no responsibility, whether direct or indirect, for consequential damages or lost profits arising from the misuse of the services or content by users or third parties.

Furthermore, by checking the corresponding boxes and entering data in the fields marked with an asterisk (*) on the contact form or download forms, the user expressly and freely and unequivocally accepts that their data is necessary for NATANA to process their request. Providing data in the remaining fields that do not contain an asterisk is voluntary. The user guarantees that the personal data provided is accurate and is responsible for communicating any changes to it.

The user should be aware that, if they choose not to provide this information, they may not be able to complete their user registration or enjoy certain services or functionalities of the website for which it is necessary to fill in these mandatory fields.

NATANA is only responsible for the content and management of the websites it owns. Any other website, social network, or online information repository outside of this website is the responsibility of its rightful owners.

NATANA may collaborate in a regular or extraordinary manner with different applications and web environments, therefore it recommends that all users carefully read the corresponding legal notices and privacy policies before accessing these environments and only access them once they have fully understood and accepted the legal text.

The legal basis for the use of data is derived from the user's acceptance of the conditions when making a purchase or registering for our newsletter or other form of communication in which they have voluntarily provided their data.

Depending on the type of processing of your personal data that NATANA carries out at any given time, the legal basis for processing may be:

The fulfillment of NATANA's obligations when you place an order for our products or services through our website. The fulfillment of NATANA's legal obligations. NATANA's legitimate interest in improving our products and customer service, or managing your inquiries. NATANA's legitimate interest for marketing purposes, as we understand that processing this data is also beneficial to the user. The consent you may have given us for sending commercial communications with information about our products and our business.

The sale of our products is directed to adults (over 18 years of age). By accepting the order, the customer acknowledges and confirms that they are over 18 years old.

Furthermore, regarding NATANA's social media channels, if a registered user shares images on our social media platforms that include individuals under 16 years of age, they must ensure they have prior authorization from the minor's parent, guardian, or legal representative. NATANA reserves the right to request proof of such authorization at any time and is not responsible for any images shared by users that do not comply with current legislation.

NATANA, in collaboration with its technology partner for managing our website, implements security measures to guarantee the confidentiality, availability, and security of personal data processing systems. We also conduct verification and evaluation processes of the implemented technical and organizational measures to ensure the security of personal data at all times.

NATANA may modify the information contained in this Privacy Policy as it deems necessary. If this occurs, users will be notified through various channels when the change is significant, so that they can review the changes and act according to their individual interests, including unsubscribing from certain services or features. In any case, NATANA suggests that you review this Privacy Policy from time to time in case there are minor changes or we introduce any interactive improvements.